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Talkspace Review

Talkspace is an online counseling platform that offers virtual assistance through plenty of qualified therapists.

It has succeeded in getting featured in many prominent programs and publications, and it also boasts the 1-million customer badge.

Talkspace also has top-notch customer support that is available to help you with any non-clinical questions. So, if you have any inquiries about how it works or have any technical questions, customer support will always be there for you.

Talkspace Sign-up Process

Screen shot of Talkspace Sign up Process

The sign-up process at Talkspace is as painless as possible. It is appreciated as the last thing one would want is a complicated sign-up process that might deter you from getting the help that you need. When you initiate the signing-up process, whether, through the app or the website, you will need to provide a functional e-mail, a password, and a nickname. Of course, the nickname does not have to be your real name if you prefer to be anonymous.

After that, you will go to a chat space where you will speak with a consultation therapist. The mental health professional is going to match you with the therapist that will be working with you. To find the best therapist, you will need to answer a few questions to identify your demographic. That includes your name (can be only your first name), location, age, and a few other questions. The consultation therapist is also going to explain more about Talkspace and how it works. The therapist will also try to know more about the issues that you are going through that you need to address, whether it’s depression, stress, or relationship issues. There are plenty of follow-up questions that will help the therapist fully understand what you need so that they can match you with a therapist that is best suited to help you.

Here is a list of the type of questions to expect. You’ll notice, that they’re straightforward.

  • Have you ever been to therapy before?
  • How long have you been going through this?
  • If you know anything in specific, that helps trigger the problem?
  • Do you suffer from depression or suffer from any phobias?

In addition, before you start the treatment, Talkspace will ask you to provide them with an emergency contact. You will provide a phone number and the name of someone they can contact in case of an emergency.

Talkspace Therapists

Talkspace has more than 5,000 therapists available to help you. All the therapists get a background check and receive specific training when it comes to online therapy. Unlike other online therapy websites, Talkspace does not hire therapists that are not fully licensed or interns. All therapists at Talkspace have at least 3,000 hours of clinical experience, and they have extra training in different specific approaches when it comes to therapy. Therefore, by all accounts, it has succeeded in attracting and hiring skilled therapists across all different primary areas of mental health counseling and therapy. So, the service’s quality is going to meet and exceed expectations, even when compared to traditional in-person therapy.

Talkspace subjects its service to the Board of Advisors’ scrutiny, which helps it address any issues and helps it stay at top quality. These standards that Talkspace follows help ensure the quality of the service. The therapists at Talkspace are trained in several treatment approaches, including mindfulness, cognitive behavioral therapy, dialectical behavioral therapy, and psychodynamic therapy.

In addition to talking with a therapist, Talkspace also utilizes AI to review the transcripts of some of the sessions. That helps them be more in tune with the behavior and the thoughts of the clients. That helps them tailor the service and the therapy to each individual person, as well as flag any signs of destructive or worrisome behavior. Therefore, talking with a therapist from Talkspace will provide you with a trained, unbiased perspective that would provide you with the tools and guidance that you need to feel better.

Talkspace Pros & Cons


  • Supports live sessions
  • Easy-to-use app
  • Easy communication through text, video, or audio
  • Prompt replies with e-mail notifications


  • If you can cancel the subscription, you will get billed for the month regardless
  • Some therapists tend to offer short replies
  • Matching you with a therapist can take a couple of days

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What does Talkspace offer?

Whether you choose to use the Talkspace app or the online website, you will find that it is extremely easy to use. Once you open it, you will find your way into a confidential Talkspace, where you will be able to receive and send messages with your therapist. Every time you send a message, you will get a reply via e-mail that tells you when you can expect a response. Many therapists will often reply in the same day, and sometimes, more than once on the same day. You will receive a notification via e-mail whenever your therapist responds, and if you are using the app, you will also get a notification through the Talkspace app.

You will be able to communicate with your therapist via audio messages, video messages, or text. You will get meaningful replies, accordingly, knowing that the therapists have a daily work schedule, and as long as you understand that, you will be able to get all the help that you need. Since successful therapy entirely relies on excellent communication, Talkspace has a neatly drawn daily schedule that helps you know when to address your therapist, and when can you expect a reply. While this might be the one confusing aspect of online therapy, but Talkspace does its best to make it as transparent as it can, so you can get the help you need when you need it. Most therapists work five days per week, and they will be available either during the evening or in the morning. Talkspace also provides live sessions that can last up to 30 minutes. These live sessions will feel as personal and helpful as in-person sessions.

Talkspace Contact Info


2578 Broadway #607
New York, NY 10025
+1 (800) 273-8255 

[email protected]

Talkspace Privacy & Confidentiality

Talkspace servers make sure all the chat data is encrypted. On the other hand, you need to know that when you close your account, which you can do easily, the chat dialogues will not be erased. It is because, according to Federal Law, the therapists must keep these dialogues on record for a specific amount of time.

Talkspace offers you the information you might need regarding their privacy policies. You will need to provide some personal information, but Talkspace will keep such data encrypted and private. Also, they do not share any of your information or e-mail address with any 3rd parties. You can also choose to communicate with a nickname instead of your real name.

Talkspace Plans & Pricing

Talkspace is a subscription service; all subscriptions are charged automatically every month. Therefore, there are no contracts, and you are free to cancel the subscription at any time.

Here are the three subscription plans they offer and the pricing:

Unlimited Messaging Therapy Plus:

The subscription includes audio and video messaging as well as text. The therapist will respond daily and for five days each week.

  • Billed Monthly $260
  • Billed Quarterly $708 
  • Billed Bi-annually for $1,248 

Unlimited Messaging Therapy Premium:

It includes text, audio, and video messages, with daily responses, five times a week. It also includes 1 Live Session each month (30 minutes).

  • Billed Monthly $316
  • Billed Quarterly $852
  • Billed Bi-annually for $1,512

Unlimited Messaging Therapy Ultimate:

It includes everything as the previous subscription but with four live sessions each month.

  • Billed Monthly $396
  • Billed Quarterly $1,068
  • Billed Bi-annually for $1,896

Talkspace also offers therapy for teens and couples, which includes audio, text, and video messaging. It is billed $396 monthly and $1,068 quarterly. As for Teen therapy, it costs $260 monthly.

You can also add Live Sessions a la carte for $65 per 30-minute session. 

Talkspace is also in a partnership with many health plans to provide online therapy to employees through the EAP as well as behavioral health benefits. Promotions

Currently, no promotions are running.

Free Trial Offers

Currently, no free trial offers are available.

Comparison Chart: Talkspace vs Competiton

PriceFinancial AidLength of Live SessionInsuranceServices
Talkspace$104/week ($416 month)no30 MinuteYesUnlimited Text, Video, Audio Messaging, 1 weekly live session
($360 month)
no30 MinuteNoUnlimited Text, Video, Audio Messaging, 1 weekly live session
BetterHelp$85/week ($340 month)25% off45 MinuteNoUnlimited Text, Video, Audio Messaging, 1 weekly live session

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Check out my other in-depth reviews of the best online therapy providers on the internet you should read more about them before making any buying decisions which are listed here.

Talkspace has reliable and highly professional therapists, and it is one of the only online therapy platforms that accepts insurance.

Overall, Talkspace is a great choice for anyone looking to try therapy for the first time. It’s a great way to introduce yourself to the whole process without all the extra pressure of doing it in person.

Have you tried Talkspace? Let us know and share your experience. Please drop a comment below!

Written by Kasia Ciszewski, LPC on

Kasia is a licensed professional counselor servicing the Charleston area. She helps individuals heal, better understand their emotions, energize & become more aware of their inner strength. She specializes in helping teens, adults and seniors and has been able to regularly achieve impressive results for her clients throughout South Carolina. Instagram - Facebook - Pinterest - Twitter - Linkedin

2 thoughts on “Talkspace Review”

  1. Talkspace is a joke. It is impossible to cancel your membership, and I have had to file a complaint with the Better Business Bureau. Stay away. It is a scam.


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